All orders are shipped from Sydney, Australia via Australia Post. We aim to get your order out as quickly as possible so you can start customising your ride.
| Shipping Details | |
|---|---|
| Shipped From | Sydney, Australia |
| Carrier | Australia Post |
| Processing Time | 2-3 business days |
| Domestic Delivery | 3-7 business days (depending on location) |
| Tracking | Provided on all orders via email |
| Local Pickup | Available in Sydney, contact us to arrange |
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your parcel on the Australia Post website.
We want you to be happy with your purchase. If something is not right, we are here to help.
| Returns Details | |
|---|---|
| Return Window | 7 days from date of delivery |
| Condition | Items must be unused and in original packaging |
| Custom Designs | Non-refundable (made to order) |
| Faulty Items | Full replacement or refund provided (12 month warranty) |
| Return Shipping | Paid by the customer unless item is faulty |
To start a return, please email us at sales@emotodecalz.com with your order number and reason for the return. We will get back to you within 1-2 business days with instructions.
Please note that custom designed items (including decals made through our Design Studio) are non-refundable as they are produced specifically for your order.