Privacy Statement

Last updated: March 2026

Emoto Decalz ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Statement outlines how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Information We Collect

We may collect the following personal information when you use our website or place an order:

• Name and contact details (email address, phone number, postal address)
• Billing and shipping address
• Payment information (processed securely via third-party providers)
• Order history and transaction details
• Communications you send to us (emails, contact form submissions)
• Website usage data (pages visited, browser type, IP address)

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Providing customer support and responding to enquiries
• Sending order confirmations and shipping notifications
• Improving our website, products and services
• Complying with legal obligations

We will not use your personal information for direct marketing without your consent. You may opt out of marketing communications at any time.

3. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device that help us understand how you use our site. These include:

• Essential cookies — required for the website and shopping cart to function correctly
• Analytics cookies — help us understand website traffic and usage patterns
• Third-party cookies — set by our payment and cart providers (see section 4)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

4. Third-Party Services

We use the following third-party services to operate our store. These providers have their own privacy policies governing how they handle your data:

• Snipcart — shopping cart and order management
• Stripe — secure payment processing
• Australia Post — shipping and delivery services

We only share the minimum personal information necessary for these services to process your orders and payments. We do not sell or rent your personal information to any third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures include:

• SSL/TLS encryption on all pages
• Secure third-party payment processing (we do not store credit card details)
• Restricted access to personal information on a need-to-know basis
• Regular review of our data handling practices

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for accounting and legal compliance purposes.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

8. Changes to This Policy

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

9. Contact Us

If you have any questions about this Privacy Statement, wish to access or correct your personal information, or have a privacy concern, please contact us:

Email: sales@emotodecalz.com
Website: Contact Page